Crystal of Atlan
SkyStone Games
Opals & Phantasium Pass
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FAQ
| What platforms support the official top-up center? |
- The official top-up center for Crystal of Atlan is available on iOS, Google Play, and PC. Adventurers can easily verify their game account on the website to access top-up services.
| What are Vouchers, and how do I use them? |
- Vouchers are official products from the Crystal of Atlan top-up center and can be used to purchase in-game items. Once payment is successful, the items will be sent to your top-up account. Please claim them in-game.
- Purchasing Vouchers does not increase your total top-up points, but using them in-game will grant you the corresponding number of points.
| Where can I find my Character ID? |
- 1. After entering the game, select the Avatar in the top left corner to go to the profile page.
- 2. You can find your character ID in the top right corner.
- 3. Use the Copy button to the right to copy the ID.
- ***Please double-check your character information before proceeding to the next step.
| What should I do if I didn't receive my item after topping up? |
- Usually, you'll get your items right after payment or a top-up, but sometimes there might be a short delay.
- Delays usually won't exceed 30 minutes. If you still haven't received your items within 30 minutes, please contact customer support for assistance, and we will resolve it as soon as possible.
| How do I get in touch with customer service? |
- 1. Select Expand on the right to open the selected page.
- 2. Select Settings in the bottom right corner.
- 3. Select Customer Service in the bottom right corner to contact us. We will assist you promptly.
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Send game activation key to:We will send your receipt, game key, and instructions on how to activate it. For security and legal reasons, we may share your email with the game developer.
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